The FrogsThemes team keep business hours, 9am-5pm (GMT) Monday-Friday. We endeavour to reply to support tickets within 48 hours. Tickets may be answered outside our normal working hours, but we can’t promise a response over the weekend.
Our main priority is to provide technical support for our Pro users. This means that we can help you with the following:
- Account issues and queries
- Technical support on themes
- Copyright and piracy reports
- General queries
- Breaches of our terms and conditions (such as spamming or inappropriate content)
- Themes that are faulty or do not work as described
- Feedback (we value positive and negative feedback!)
Our support team cannot help with the following:
- Help finding specific items
- Technical support for trial themes
- Problems navigating or using PayPal
If you need extensive theme modification, we have our team at the ready who should be able to help you.